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Inntopia Creates New Destination Call Center Technology. InntopiaCRS set to roll out in early September. Stowe, VT - August 13, 2004 - Sterling Valley Systems, Inc. today announced the release of InntopiaCRS, a central reservations system specially designed for destination call centers. InntopiaCRS integrates with the Inntopia Reservation System and its Internet booking engine. "We found that many destination call centers were feeling the need to re-tool their infrastructure due to changing bookings patterns," comments Trevor Crist, president of Sterling Valley Systems. "InntopiaCRS was designed to help the destination call center cost-effectively integrate their Internet reservation system with the guest-centered phone service they want to continue to offer." InntopiaCRS is a hosted application, which means that reservation agencies only require Internet connections and web browsers to use the system. This type of system allows for scalability during seasonal fluctuations and lower overhead than client/server models. Other InntopiaCRS features include intuitive agent screens, robust source tracking, flexible reporting, automated billing and commission processing, and support for dynamic packaging and sales of a wide variety of travel products. Inventory sold through InntopiaCRS can also be sold through a variety of online and offline channels, including distribution to all major GDS and ADS systems. "Basically, we wanted to be able to offer destination call centers a system that would enable them to simplify their business, yet still allow them to offer the guest-centered service they pride themselves on," adds Crist. "Plus, because our system allows for lodging and non-lodging inventory, these organizations can provide the guest with easy packaging for a complete itinerary." "The philosophy of InntopiaCRS is to let the central reservation agents concentrate on taking reservations, and to let Inntopia handle supplier management, billing and other time-consuming tasks that don't contribute directly to the call center's bottom line," adds Crist. "This is done by automating processes such as billing and payment processing, offering a simple to use agent interface to reduce training times, and by letting Inntopia's customer care department take care of Supplier technical support issues." Dynamic packaging of non-lodging inventory, or InntopiaP2P, was introduced with the upgrade to Inntopia 4.0 booking engine in early spring, 2004. With InntopiaCRS, lodging and non-lodging suppliers manage their availability and inventory through one administrative interface or through their property management software interface, and the inventory is then bookable through the organization's website and at the call center. Inntopia manages all supplier support and training. About Inntopia The Inntopia Reservation System has been in use since 1998, making it one of the oldest and most trusted Internet booking engines on the market. Travel providers manage rates, availability, content and sales rules through the Inntopia Supplier Admin extranet, or through an interface with their PMS or CRS systems. Travel products managed in the system can be sold on the provider's own website, through third party sites, and through the GDS and IDS systems via InntopiaPlus. Inntopia users include independent lodging properties, hotel groups, central reservation agencies, destination marketing organizations, and independent web developers. Inntopia is owned by Sterling Valley Systems, Inc, located in Stowe, Vermont. Contact: Trevor Crist Sterling Valley Systems, Inc 802.253.2905 x102 Contact |
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