Meeting Details
This year’s event will focus on leveraging the Inntopia products and services to maximize your business potential. At the meeting, you will have the opportunity to:

• Learn about Inntopia’s product strategy and roadmap, as well as new products and services for 2008.
• Find out how to leverage Inntopia’s products and services to maximize your business potential.
• Meet the Inntopia team members, and Inntopia partners.
• Network with your peers and provide feedback on Inntopia’s products.

Meeting Agenda - Wednesday, May 14
We will be conducting one-on-one meetings with you and your Account Manager to cover your individual question/concerns prior to the group meeting days. You must make arrangement with your Account Manager prior to May 1 to take advantage of this extra meeting day. Please complete the User Group registration form to request a meeting time and outline the topics you would like to cover.

Meeting Agenda - Thursday, May 15 and Friday, May 16
General Sessions
Inntopia Goals for 2008
Presented by Jim Lilly
An overview of Inntopia's product goals for the upcoming year.

CRS07 Overview
Presented by Trevor Crist
An in-depth review of new features in the latest release.

Inntopia's Vision and Values
Presented by Trevor Crist
Inntopia employees are guided by our company's vision and values. Learn what those are, and how that affects our customers and our product development.

The Customer /Account Manager/Developer Loop
Presented by Jim Lilly
A look at the internal processes that guide Inntopia's responses and product development. This session explains the ongoing evolution of the process, and how it affects the customer.

Security and Scalability
Presented by Trevor Crist
A primer on PCI Compliance, CISP and other security measures which all Credit Card processors are being required to implement. This session will explain what these standards mean to you, and how Inntopia is addressing these standards.

Using the System to Its Fullest
Presented by Jim Lilly
This session highlights tips and tricks - some devised by Inntopia, and some developed by other users - which can help increase revenues and efficiencies in your operations.

Database Marketing
Presented by Cory Ryan of Ryan Solutions
TBD

Breakout Sessions
Agent Track
CRS07 Agent Training Part I
Presented by Trevor Crist
Focus on the new feature of the system.

CRS07 Agent Training Part II
Presented by Trevor Crist
Continuation of Part I.

InntopiaAir - From Basics to Advanced
Presented by Sheila McCaddon
Essential training for anyone who uses the Inntopia Air Module.

Agent Sales Training
Presented by TBD
Best practices for becoming effective sales agents.

Web Marketing Track
Google Analytics
Presented by Steve Butcher of Vickery Hill
An introduction to Google Analytics, and lessons on how to get the most out of it.

Customizing the Inntopia Booking Engine
Presented by Robin Temple and David Cone of Lawrence & Schiller
TBD

Web Marketing Best Practices Roundtable, Part I
Vickery Hill, Lawrence & Schiller, RTP
Web gurus host an open discussion on how to best get users to your site, and how to get them to buy.

Web Marketing Best Practices Roundtable, Part II
Vickery Hill, Lawrence & Schiller, RTP
Continuation of Part I.

Back Office Track
CRS07 Accounting Training, Part I
Presented by Dave Borgendale and Lisa Prive
CRS07 incorporates a number of significant changes and additions to the accounting interfaces. Learn about the changes here.

CRS07 Accounting Training, Part II
Presented by Dave Borgendale and Lisa Prive
CRS07 incorporates a number of significant changes and additions to the accounting interfaces. Learn about the changes here.